DATA PROTECTION & PRIVACY POLICY:
Your privacy is important for us. The European Centre for Culture & Arts Privacy Policy sets out what information we collect, how we collect it, and what we do with it.
INFORMATION ABOUT YOU:
This refers to a combination of information such as your name, contact details, accommodation preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking (“your information”). Your information is collected when you request information from us, contact us (and vice versa) or make a booking using the online application form. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can to keep it current, accurate and complete.
OUR USE OF YOUR INFORMATION:
(1) For the purpose of providing you with our services, we may disclose and process your information outside the European Economic Area (EEA). In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.
(2) We may collect and process your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies and our service providers who act as “data processors” on our behalf, or to credit and fraud agencies (some of whom are located outside the EEA). These purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, marketing, customer purchasing preferences and trends, dispute resolution/litigation, credit checking and debt collection.
Valletta International Piano Festival Management does not have access to your credit card details stored and your card details are not retained once processed. Once you complete your payment you will be returned back to the Valletta International Piano Festival Website.
Your card details are received and processed directly by our payment gateway (PSP), the Endeavour Gateway; your card details are transmitted from you to the payment gateway (PSP) encrypted over high-strength SSL for maximum protection and confidentially. Endeavour Gateway does not at any point handle the card information.
For additional security, your three digit security code found at the back of your card is never stored by the payment gateway (CVV/CVC2). Without this number, additional transactions attempted on your card, without your authorization, would be rejected.
The payment gateway (PSP) is licensed and authorized by Visa, MasterCard and other card associations to act as a payment gateway and is fully audited and compliant with the Payment Card Industry Security Standards.
You undertake and agree to provide correct details to Endeavour Gateway for the purpose of ordering or purchasing goods from this website.
You also undertake that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.
DIRECT MARKETING MATERIAL:
(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our Festival Management and our group companies. Our festival management will assume you to agree to e-communications when you make a booking. We will tailor the information we send you unless you tell us not to. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation.
(2) You may indicate your preference regarding receiving third party direct marketing material.
(3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.
YOUR RIGHTS:
(1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a EUR10 fee) and to correct any inaccuracies.
(2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our “unsubscribe email” or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.
(3) For a list of relevant brands, please send us your request to the address:
The European Centre for Culture & Arts
VALLEYFORGE,
56, Triq IL-Htajriet,
Mosta, MST 3061,
Malta
FOREIGN CONTROL:
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.
USE OF TOOLS/"COOKIES" AND LINKS TO OTHER WEBSITES
If our contact and dealing with you is via our website(s), we may use cookies. To find out more about the types of cookies on our website(s), how we use cookies, to disable them or to change your preference and more, please refer to the information provided on our website(s). By using our website(s), you consent to our use of cookies.
Our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.
MONITORING:
To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; (3) transactions and activities at all points of contact; and (4) web traffic, activities, etc. and social media. All recordings and derivative materials are and shall remain our sole property.
SECURITY STATEMENT:
We have taken all reasonable steps and have in place appropriate security measures to protect your information.
CHANGES TO THIS POLICY:
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.
DATA NOTICES:
Customer Data: To provide your festival trip and ensure that it runs smoothly, we need to use information such as your name and address, special needs, dietary requirements, etc. Please be informed that we must pass it to suppliers of your festival arrangements, including hotels and transport companies; we may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. When you make any of festival bookings, you consent to this information being passed to the relevant people.
Last Updated: January 2013 © European Centre for Culture & Arts
INFORMATION ABOUT YOU:
This refers to a combination of information such as your name, contact details, accommodation preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking (“your information”). Your information is collected when you request information from us, contact us (and vice versa) or make a booking using the online application form. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can to keep it current, accurate and complete.
OUR USE OF YOUR INFORMATION:
(1) For the purpose of providing you with our services, we may disclose and process your information outside the European Economic Area (EEA). In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.
(2) We may collect and process your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies and our service providers who act as “data processors” on our behalf, or to credit and fraud agencies (some of whom are located outside the EEA). These purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, marketing, customer purchasing preferences and trends, dispute resolution/litigation, credit checking and debt collection.
Valletta International Piano Festival Management does not have access to your credit card details stored and your card details are not retained once processed. Once you complete your payment you will be returned back to the Valletta International Piano Festival Website.
Your card details are received and processed directly by our payment gateway (PSP), the Endeavour Gateway; your card details are transmitted from you to the payment gateway (PSP) encrypted over high-strength SSL for maximum protection and confidentially. Endeavour Gateway does not at any point handle the card information.
For additional security, your three digit security code found at the back of your card is never stored by the payment gateway (CVV/CVC2). Without this number, additional transactions attempted on your card, without your authorization, would be rejected.
The payment gateway (PSP) is licensed and authorized by Visa, MasterCard and other card associations to act as a payment gateway and is fully audited and compliant with the Payment Card Industry Security Standards.
You undertake and agree to provide correct details to Endeavour Gateway for the purpose of ordering or purchasing goods from this website.
You also undertake that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.
DIRECT MARKETING MATERIAL:
(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our Festival Management and our group companies. Our festival management will assume you to agree to e-communications when you make a booking. We will tailor the information we send you unless you tell us not to. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation.
(2) You may indicate your preference regarding receiving third party direct marketing material.
(3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.
YOUR RIGHTS:
(1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a EUR10 fee) and to correct any inaccuracies.
(2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our “unsubscribe email” or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.
(3) For a list of relevant brands, please send us your request to the address:
The European Centre for Culture & Arts
VALLEYFORGE,
56, Triq IL-Htajriet,
Mosta, MST 3061,
Malta
FOREIGN CONTROL:
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.
USE OF TOOLS/"COOKIES" AND LINKS TO OTHER WEBSITES
If our contact and dealing with you is via our website(s), we may use cookies. To find out more about the types of cookies on our website(s), how we use cookies, to disable them or to change your preference and more, please refer to the information provided on our website(s). By using our website(s), you consent to our use of cookies.
Our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.
MONITORING:
To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; (3) transactions and activities at all points of contact; and (4) web traffic, activities, etc. and social media. All recordings and derivative materials are and shall remain our sole property.
SECURITY STATEMENT:
We have taken all reasonable steps and have in place appropriate security measures to protect your information.
CHANGES TO THIS POLICY:
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.
DATA NOTICES:
Customer Data: To provide your festival trip and ensure that it runs smoothly, we need to use information such as your name and address, special needs, dietary requirements, etc. Please be informed that we must pass it to suppliers of your festival arrangements, including hotels and transport companies; we may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. When you make any of festival bookings, you consent to this information being passed to the relevant people.
Last Updated: January 2013 © European Centre for Culture & Arts
